Habit Five:
Seek First to Understand, Then to be
Understood
First video: Empathic Listening 3
“To understand _____________
action.”
“To
understand______________judgement.”
What examples of professions does Covey cite (give examples
from)?
What does the amateur salesperson
do?
What does the professional
salesperson do?
The initial tendency is to want to (be) _________________________
Most
people listen with the intent to ________________ or __________________.
Does
Covey think that is a good idea?
What
does he think the intent of listening should be?
Second video: Empathetic Listening 4
What did the optometrist do before he prescribed the
glasses?
What was purpose of taking Hal’s glasses and putting them on
Anna?
What
was he trying to illustrate?
How did Covey try to convince Anna that the glasses were
right for her?
What
methods and words?
What
does he mean by “usually people capitulate?”