Seek First to Understand, Then to be
“To understand _____________
What examples of professions does Covey cite (give examples
What does the amateur salesperson
What does the professional
The initial tendency is to want to (be) _________________________
people listen with the intent to ________________ or __________________.
Covey think that is a good idea?
does he think the intent of listening should be?
What did the optometrist do before he prescribed the
What was purpose of taking Hal’s glasses and putting them on
was he trying to illustrate?
How did Covey try to convince Anna that the glasses were
right for her?
methods and words?
does he mean by “usually people capitulate?”