Introductions
Social situations
Greetings, body language
Formality/Informality
Cultural differences
Asking appropriate questions
Describing Self, Company and Products
Using tenses appropriately
Sample sentences
Business knowledge
Describing trends
Business Vocabulary
Workplace
Industry/Field
Procedures and Processes
Marketplace
Buying and Selling
Shopping
Bargaining
Presenting products
Asking about products
<
Using the Telephone
Politeness
Appropriate speech
Making appointments
Taking and leaving messages
Business Meetings
Roles: leader, participants
Functional phrases
Focusing on topic
Concluding
Making assignments
Follow up
Analyzing Business Situations
Bringing up the topic
Using facts and figures
Making recommendations
Agreeing/disagreeing
Marketing
Customer surveys
Target audience
Promotion
Location
Business Correspondence
Internal
Memos
Announcements
Minutes
Reports
External
Faxes
Business letters
Proposals
Contracts
Business Presentations
Know yourself
Self confidence
Professionalism
Positive attitude
Know your stuff
Knowledge, facts, trends
Research and experience
Know your audience
Demographics
Background
Purpose
Body language
Gestures, posture
Eye contact
Voice, speed and volume
Organization
Clarity of Language
Highlighting
Signposting
Rehearsal
Using Visuals
Equipment
Overhead projector
Computer display
Realia
Creativity
Using humor appropriately
Interest and persuasion
Handling questions
Understanding question
Referring to resources
Deflecting
Rosetta Stone – English
Speak English as a Second Language
Learning English – Lesson One
English Greetings & Phrases
English Pronunciation
English – Introductions